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BPO
Call Center Workforce Optimization: Strategies for Better Efficiency
We are all aware of the difficulties and strain that come with running a call center. KPIs and budgets need…
Tarun R Kodnani
Founder
Call Center Productivity: The Ultimate Guide to Metrics, Importance, and Strategies (2024)
Call centers are the unrecognized yet true heroes of client experience. They're the ones shuffling vast numbers of calls, taking…
Tarun R Kodnani
Founder
BPO vs KPO: 10 Differences That You Must Know
BPO vs KPO: Outsourcing business services is a well-established technique among many established corporations. Often, small businesses don't have enough…
Varun Kodnani
Co-Founder
BPO Average Salary in India
BPO Average Salary: India's BPO sector is a powerhouse, making waves in the global market. BPOs handle various tasks for…
Varun Kodnani
Co-Founder
Customer Service BPO Companies; Benefits, Limitations And More
"A customer service BPO (business processing outsourcer) is a company that handles incoming and outgoing customer communication for other businesses."…
Varun Kodnani
Co-Founder
Call Center Shrinkage And Measures To Reduce It
Shrinkage is a complex problem that is common in many call centres. As the industry rises, problems become more persistent.…
Varun Kodnani
Co-Founder
How To Start A BPO In An All-In-One Guide
Starting a business is not an easy task. It's full of hard work, anticipation, and more strategies. It can feel…
Varun Kodnani
Co-Founder
21 Fundamental KPIs In BPO Call Centre
How does BPO determine and weigh its metrics? Is it just by employing appropriate call center KPIs, or is there…
Varun Kodnani
Co-Founder
Healthcare BPO: All you need to know
Healthcare BPO: Today's patients are on the hunt for cutting-edge healthcare solutions that match their digital lifestyles. They crave the…
Prashant Kumar
Digital Marketing Head
The Top 19 bpo companies in the world (A Complete Guide)
With the age of digital acceleration, businesses seek to optimize efficiency while navigating technological advancements and cost pressures. BPO outsourcing…
Varun Kodnani
Co-Founder
Business Process Outsourcing (BPO): Everything You Need To Know
The word outsourcing originated in the 1970s when manufacturing corporations looking to improve efficiency began employing outside firms to manage…
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