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The Top 19 bpo companies in the world (A Complete Guide)

Varun R Kodnani - Flowace

Varun Kodnani

Co-Founder
How do Customer Service BPO Companies work

With the age of digital acceleration, businesses seek to optimize efficiency while navigating technological advancements and cost pressures. BPO outsourcing emerges as a strategic solution, allowing companies to focus on core competencies while reducing expenses.

With the global BPO market valued at $249.9 billion and projected to grow by 9.1% by 2030, its importance is undeniable.

Recognized by publications like Forbes, BPO outsourcing continues to redefine business operations across all scales.

Let’s explore the top BPO companies driving this transformative shift in modern business.

Understanding BPO and its Services

BPO outsourcing is the process of appointing another organization or company to complete a task. Simply put, it is standard business procedure to assign a specific third party to perform tasks that corporate employees formerly completed.

Firms today outsource between 70% and 80% of the finished product’s content. Businesses often contract out half of their IT work-such as accounting, payroll, and human resources.

Many still believe in the work being “outsourced” rather than “in-sourced,” indicating a significant restructuring that will impact executives, managers, customers, and staff.

The type of outsourcing work is highly influenced by the firm’s needs and the industry in which it operates. Here are some commonly outsourced tasks:

  • Customer support service
  • Marketing
  • Design and animation
  • Supply chain management
  • Human resource management
  • Accounting
  • Software/product
  • Engineering
  • Research and design
  • Computer programming services
  • Tax compliance
  • Finance
  • Training administration

Top 19 BPO Outsourcing Companies Around The Globe

Accenture Bpo

1) Accenture

Accenture is a well-known name in the IT business. Accenture fosters a client-friendly culture cultivating a strong and long-term relationship with them.

  • Founded in: 1989
  • Number of employees: Approximately 624,000
  • Locations: We operate in more than 200 cities across 120 countries.
  • Core Services: Business Process Outsourcing, Consulting, Technology Services, Strategy, and Digital Transformation.
  • Features: Accenture offers end-to-end services across various industries, leveraging advanced technologies like AI and automation.
  • Clients: Fortune Global 500 companies across various sectors.

Genpact

2) Genpact

Genpact is a global professional services firm that helps companies drive digital transformation and innovation by integrating lean principles, design thinking, analytics, and digital technologies into their business processes. Genpact products have a high level of brand recognition in the Business Services industry. Genpact has a good command and a premium over its rivals in the field.

  • Founded in: 1997
  • Number of employees: Around 96,500
  • Locations: Offices in 30 countries worldwide.
  • Core Services: Business Process Management, Analytics, Digital Transformation, and Consulting.
  • Features: Genpact focuses on improving operational efficiency and customer experience through its proprietary methodologies and digital solutions.
  • Clients: Leading companies in banking, finance, healthcare, manufacturing, and other sectors.

IBM

3) IBM Global Services

IBM Global Services is the world’s largest technology company, with over 352,000 workers worldwide and it consults employers, helping clients innovate with data-driven insights and technology solutions.

They are focused on reinventing traditional big company procedures through IoT, cloud, AI, and automation to enhance digital capabilities.  IBM has enhanced its corporate value by transforming from a product- and technology-driven firm to an industry-based “insights” business.

  • Founded in: 1991
  • Number of employees: Approximately 350,000
  • Locations: Presence in over 170 countries.
  • Core Services: IT Services, Business Process Outsourcing, Consulting, and Cloud Computing.
  • Features: IBM offers a wide range of BPO services integrated with advanced analytics, AI, and blockchain technologies.
  • Clients: Enterprises across various industries, including finance, healthcare, retail, and government.

TCS

4) Tata Consultancy Services (TCS)

TCS is a leading global IT services, consulting, and business solutions organization that partners with many of the world’s largest businesses in their transformation journeys. The company offers a variety of business intelligence products and is headquartered in India. It caters to clients all around the world. Approximately 450,000 people work for TCS in 50 different countries.

Strong ties have been forged between TCS and other global companies worldwide. It was compatible with major IT companies, including Adobe, Dell, HP, Bosch, and Amazon. Through these partnerships, TCS offers tactical and commercial choices that are both innovative and technically sound.

Founded in: 1968

Number of employees: Over 500,000

Locations: Presence in 149 locations across 46 countries.

Core Services: IT Services, Consulting, Business Process Outsourcing, and Digital Transformation.

Features: TCS combines deep industry expertise with digital capabilities to deliver innovative BPO solutions tailored to client needs.

Clients: Fortune 500 companies across various sectors.

Infosys

5) Infosys BPM

Infosys BPM is the business process management subsidiary of Infosys, providing end-to-end outsourcing services across industries. Infosys is a multinational technology company that was founded in India and was first introduced in 1981. Its headquarters are in Bangalore. The second-biggest technology-based company in India, after Tata Consultancy, is an Indian-founded company. It is included in the Fortune 2000 list as well.

Infosys is the fourth Indian business to reach the $100 billion market valuation barrier in 2021.

Under the moniker Infosys BPM, Infosys has another subsidiary that was established in 2002 to handle its BPO business.

Founded in: 2002

Number of employees: Around 41,000

Locations: Global delivery centers in India, the Americas, Europe, and Asia Pacific.

Core Services: Business Process Management, Consulting, and Digital Transformation.

Features: Infosys BPM offers scalable and efficient BPO solutions leveraging automation, analytics, and AI.

Clients: Fortune 500 companies in banking, finance, insurance, healthcare, and other sectors.

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6) Wipro Limited

Wipro Limited is a leading global information technology, consulting, and business process services company. In 1980, Wipro launched as a lab that multinationals could hire via an engineering approach. Today, it accounts for one-third of Wipro’s revenue, making it the company’s third-largest R&D provider.

Founded in: 1945

Number of employees: Over 200,000

Locations: Presence in 61 countries.

Core Services: IT Services, Consulting, Business Process Outsourcing, Digital Transformation.

Features: Wipro provides end-to-end BPO solutions, including customer service, finance and accounting, HR outsourcing, and more.

Clients: Global enterprises across various industries.

7) Cognizant Technology Solutions

Cognizant is an American multinational technology company providing consulting, digital, technology, and operations services.  Cloud, IoT, and AI technologies are also among Cognizant’s strengths. Through its “Two-in-a-box” (TIB) approach, Cognizant Technology Solutions hopes to set itself apart in the highly competitive information technology outsourcing sector.

Founded in: 1994

Number of employees: Approximately 300,000

Locations: Presence in 80 countries.

Core Services: IT Services, Consulting, Business Process Outsourcing, Digital Transformation.

Features: Cognizant offers BPO services tailored to industry-specific needs, leveraging analytics, AI, and digital technologies.

Clients: Fortune 500 companies across various sectors.

Concentrix

8) Concentrix

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. Concentrix’s capacity to “craft intriguing experiences and help clients reach their goals through digital transformation” sets them apart from the competition. It focuses on creating memorable experiences that are customized to meet the specific demands of each customer in order to help them overcome obstacles and create value.

Founded in: 2006

Number of employees: Around 225,000

Locations: Operating in over 40 countries.

Core Services: Customer Engagement, Business Process Outsourcing, Digital Services, Consulting.

Features: Concentrix provides multichannel customer engagement solutions and BPO services across industries.

Clients: Leading brands worldwide in telecommunications, healthcare, retail, and more.

 

Capegemini

9) Capgemini

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. Capgemini works with businesses to manage and transform their operations by using technology to its full potential. For more than 50 years, we have been a top strategic partner to businesses all over the world, utilizing technology to facilitate business change.

Founded in: 1967

Number of employees: Approximately 300,000

Locations: Presence in over 50 countries.

Core Services: Consulting, Technology Services, Business Process Outsourcing, Digital Transformation.

Features: Capgemini offers end-to-end BPO solutions, leveraging its expertise in technology and consulting.

Clients: Enterprises across various industries, including automotive, utilities, and consumer products.

ADP

10) ADP (Automatic Data Processing)

In terms of human resource services, ADP leads the market in North America, Europe, Latin America, and the Pacific Rim. With more than 600,000 clients across more than 100 countries, it offers a comprehensive range of HR solutions for different industries.

It’s also important to note that their average client contract is long and they have one of the greatest client retention rates. Furthermore, ADP is a massive company with over 60,000 workers globally. ADP is a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration.

Founded in: 1949

Number of employees: Around 58,000

Locations: Operating in more than 140 countries.

Core Services: Payroll Services, HR Outsourcing, Talent Management, Benefits Administration.

Features: ADP’s BPO services streamline HR processes and improve workforce management for businesses of all sizes.

Clients: Small to large enterprises across industries worldwide.

Teleperformance

11) Teleperformance

Teleperformance is a global leader in customer experience management, providing multichannel solutions across various industries. Teleperformance has been able to connect with a variety of clientele because of its extensive product line. It has also helped the company diversify its sources of income. Because of their new products, Teleperformance’s market share in the business services industry is increasing.

Founded in: 1978

Number of employees: Approximately 380,000

Locations: Operating in 80 countries.

Core Services: Customer Experience Management, Business Process Outsourcing, Digital Services.

Features: Teleperformance delivers personalized customer interactions and BPO services through its global network of contact centers.

Clients: Leading brands in telecommunications, finance, retail, and other sectors.

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12) Sutherland Global Services

Sutherland is a digital transformation company providing integrated BPO, technology, and consulting services. Sutherland is an experience-driven digital transformation firm that can assist your organization in achieving non-linear development by providing highly designed experiences for both your staff and your (very human) clients. Currently, they have 61 delivery centers and are employing 38,000 global specialists.

Founded in: 1986

Number of employees: Around 120,000

Locations: Presence in 40 countries.

Core Services: Business Process Outsourcing, Digital Transformation, Technology Services, Consulting.

Features: Sutherland offers end-to-end BPO solutions focused on driving business growth and innovation.

Clients: Fortune 1000 companies across industries such as healthcare, retail, and technology.

13) HCL Technologies

HCL Technologies is a leading global IT services company that helps enterprises reimagine their businesses for the digital age. With their expertise in cloud, engineering, and digital, HCL provides solutions that meet the needs of our global clientele in their traditional, transformative, and future needs. Driven by a team of 224,700+ dedicated, varied individuals working in 60 countries, they are committed to providing better, more intelligent methods for all of our stakeholders to gain from technology.

Founded in: 1976

Number of employees: Over 175,000

Locations: Presence in 50 countries.

Core Services: IT Services, Business Process Outsourcing, Engineering Services, Digital Transformation.

Features: HCL offers BPO solutions tailored to industry-specific needs, leveraging its expertise in digital technologies.

Clients: Enterprises across various sectors, including banking, healthcare, and manufacturing.

14) EXL Service

EXL is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Exl Service is able to serve a broad spectrum of clients concurrently thanks to its strategy of broadening its product and brand portfolio. Exl has been able to develop a wide revenue base and profit profile as a result.

Exl has a proven track record of not only introducing new products to the local market but also adapting to the different needs of different markets in response to customer feedback.

Founded in: 1999

Number of employees: Approximately 34,000

Locations: Global delivery centers in the Americas, Europe, Asia Pacific, and Africa.

Core Services: Business Process Outsourcing, Analytics, Consulting, Digital Transformation.

Features: EXL combines deep industry knowledge with advanced analytics and digital technologies to deliver transformative BPO solutions.

Clients: Fortune 1000 companies across various industries, including insurance, healthcare, and banking.

15) Firstsource Solutions

Firstsource is a leading customized Business Process Management (BPM) service provider that effectively manages customer interactions across various channels. By improving their customer experience, they could add more value for their international clients and generate revenues of INR 60.2 billion (about $750 million) in FY2023 with more than 150 clients worldwide, including 3 FTSE 100 and 18 Fortune 500 businesses.

Founded in: 2001

Number of employees: Around 26,000

Locations: Global delivery centers in the Americas, Europe, Asia Pacific, and Africa.

Core Services: Customer Management, Business Process Outsourcing, Digital Services.

Features: Firstsource delivers personalized customer experiences and scalable BPO solutions tailored to client requirements.

Clients: Leading companies in banking, finance, healthcare, telecommunications, and other sectors.

DXC

16) DXC Technology

DXC Technology is a global IT services company that leads digital transformations for clients by managing and modernizing mission-critical systems, integrating new digital solutions, and driving better business outcomes.

Founded in: 2017 (Merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise)

Number of employees: Approximately 138,000

Locations: Presence in 70 countries.

Core Services: IT Services, Business Process Outsourcing, Digital Transformation, Consulting.

Features: DXC offers end-to-end BPO solutions focused on driving business agility and innovation.

Clients: Enterprises across various industries, including healthcare, banking, and manufacturing.

Deloitte

17) Deloitte

Deloitte is a recognized leader of top talent.

Deloitte is a multinational professional services network and one of the Big Four accounting organizations, providing audit, tax, consulting, enterprise risk, and financial advisory services. They aspire to be a company that supports the success of employees. They select the best and brightest talent in the industry, emphasizing growth, adaptability, and well-being. Deloitte values a culture of opportunity, high performance, teamwork, and inclusivity.

Founded in: 1845

Number of employees: Over 345,000

Locations: Presence in more than 150 countries.

Core Services: Audit & Assurance, Consulting, Tax & Legal, Risk Advisory, Financial Advisory.

Features: Deloitte offers a comprehensive suite of services to help clients solve complex business challenges and drive growth.

Clients: Leading companies across various industries, including finance, healthcare, technology, and consumer products.

Fujitsu

18) Fujitsu

Fujitsu is a Japanese multinational information technology equipment and services company, offering a wide range of technology products, solutions, and services. Fujitsu is a global pioneer in technology and business solutions that alter businesses and the world around them. They have a long history of bringing creativity and experience to their work, positively impacting society and their clients.

Founded in: 1935

Number of employees: Approximately 132,000

Locations: We operate in more than 100 countries.

Core Services: IT Services, Hardware & Software Solutions, Cloud Computing, and Artificial Intelligence.

Features: Fujitsu provides innovative IT solutions and services to help clients achieve their digital transformation goals.

Clients: Enterprises across various industries, including automotive, finance, healthcare, and retail.

Saigon

19) Saigon Technology

Saigon Technology Solutions is a software outsourcing company based in Vietnam, specializing in offshore software development services and IT solutions.Saigon Technology, a global provider of agile software outsourcing, has three branch offices: one each in Singapore, Australia, Switzerland, and the United States. Its headquarters are in Vietnam. The company’s business registration name is STS Software Technology JSC.

Saigon has more than ten years of experience in the global IT market, supported by a group of four hundred highly skilled software developers and a well-defined workflow. They sought to ascertain the brand positioning of significant marketplaces on three other continents, and they take great pride in becoming the top ITO firm in Vietnam.

Founded in: 2012

Number of employees: Around 150

Locations: Headquarters in Ho Chi Minh City, Vietnam, with a global client base.

Core Services: Custom Software Development, Web & Mobile App Development, IT Outsourcing.

Features: Saigon Technology offers high-quality software development services with a focus on scalability, flexibility, and cost-effectiveness.

Clients: Startups, SMEs, and enterprises worldwide in various industries, including fintech, e-commerce, healthcare, and logistics

The Top 10 Outsourcing Destinations in the World

According to a recent analysis, the worldwide BPO industry growth is anticipated to reach US$ 525.23 billion by 2030, expanding at a CAGR of 9.4% from 2023 to 2030.

BPO services offer low-cost, high-quality services ideal for small and large enterprises, regardless of their financial constraints. Listed below are the top outsourcing countries in the work,

  1. Philippines
  2. Mexico
  3. Puerto Rico
  4. The USA
  5. South Africa
  6. Georgia
  7. Poland
  8. Germany
  9. Albania
  10. India
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Benefits & Challenges of BPO Companies

According to a PWC report, the top reasons firms outsource are lower costs, greater access to talent, farm-out activities that others can do better, increased business model flexibility, customer relationships, developing new products or services/ market segments and geographic expansion.

Well, let’s dive deeper into the details of outsourcing benefits and challenges.

Benefits of BPO outsourcing companies:

  • Cost Efficiency: Outsourcing allows businesses to cut expenses on hiring full-time employees, i.e., benefits and training costs.
  • Access to Global Talent: By outsourcing, companies can tap into a larger talent pool, often finding specialized expertise unavailable locally.
  • Lower Labor Costs: Outsourcing can significantly save labor costs, especially when sourcing talent from regions with lower wage levels.
  • Others: Greater competitive advantage and improved focus on core business activities.

Challenges of BPO outsourcing companies:

  • Lack of Control: Outsourcing may lead to losing control over the work process and outcomes, particularly when managing contractors remotely.
  • Communication Challenges: Differences in time zones, communication methods, and internet reliability can lead to misunderstandings and hinder effective collaboration.
  • Quality Concerns: Ensuring consistent quality from outsourced work can be challenging and may require clear expectations and ongoing monitoring.
  • Others: Lack of transparency, delay and management issues.

 BPO Outsourcing Trends

Business Process Outsourcing (BPO) is a dynamic and continually growing industry. Therefore the trends keep changing.

But, here are a few notable trends you should know about in 2024:

1.      Hyperautomation: Organizations have increasingly adopted hyperautomation to enhance efficiency, faster delivery, and accuracy and reduce manual efforts. This trend involves combining artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) to automate complex business processes.

2. Data Security and Privacy: As data breaches have become more common, BPO outsourcing companies prioritize robust security measures.

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Clients demand stringent data protection protocols and compliance with regulations (such as GDPR) to secure sensitive information. BPO providers invest in advanced cybersecurity tools, employee training, and secure infrastructure.

3. Industry-Specific BPO Solutions: Generic BPO services are giving way to industry-specific solutions. Companies seek BPO outsourcing service partners with domain expertise (e.g., healthcare, finance, retail).

Specialization expertise provides a better understanding of industry nuances, compliance requirements, and tailored service requirements.

Also Read: https://flowace.ai/top-bpo-companies-philippines/ or we can add the bpo guide when published.

Here are a few points to keep in mind while choosing the right outsourcing company;

1.      Relevant Experience: Ensure the company has experience in your industry or technology domain for capable project handling.

2.      Market Reputation: Check references and reputation beyond online reviews to gauge reliability and professionalism.

3.      Company Culture Alignment: Seek alignment in values and work ethics for smoother collaboration and communication.

4.      Effective Communication: Prioritize clear communication channels and responsiveness for seamless project management.

5.      Financial Stability factor: Assess the financial health of the outsourcing company for long-term reliability and commitment.

6.      Risk Management and Data Security: Inquire about contingency plans, data security measures, and compliance to safeguard your project and sensitive information.

  1. Productivity Measurement:  Productivity = Output / Input

Productivity is a major challenge that companies today face. Many factors can contribute to productivity loss. Therefore, it is crucial to measure or track it.

How will Flowace help boost Productivity?

How will Flowace help boost Productivity in BPO

With Flowace’s productivity solution, you may successfully manage remote employees from diverse industries. Flowace seeks to provide businesses with a comprehensive picture of the day-to-day operations of their staff.

Core Features:

Employee Monitoring Time Tracking Reporting Analytics Workforce Management

Better team management is ensured by tracking the work patterns of your employees with the help of the Hybrid staff monitoring tool.

Flowace facilitates efficient employee productivity monitoring, secures data, and simplifies communication, contributing to increased productivity. Flowace’s customizable timesheets and user-friendly dashboard provide valuable insights into your team’s operations.

Also, you can pay for and modify the features to suit your needs.

Revolutionize productivity:

Boost by 31% using the innovative solution by Flowace!

Free Trial

In wrapping up, we’ve uncovered a treasure trove of insights into BPO outsourcing, showcasing the crème de la crème of service providers worldwide.

But this journey doesn’t end here. As business landscapes evolve, the demand for BPO outsourcing will only intensify, fueling a cycle of innovation and growth.

In this ever-adapting landscape, the agility and expertise of top BPO companies will be indispensable, propelling businesses towards newfound heights of efficiency and profitability.

So, whether you’re a corporate giant or a startup, the world of BPO outsourcing beckons with promises of streamlined operations and amplified success.

The future belongs to those who embrace change and seize the opportunity—the BPO outsourcing industry courses toward a brighter, more prosperous tomorrow.

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