Flowace makes sure the data of each employee is kept private. It records only those calls which have been configured by the user as “work”. It respects the personal space of every employee. Hence, if a personal contact calls an employee in the middle of the work, not only will Flowace track the duration of the phone call, but it won’t even be considered as a call recorded in the activity dashboard.
Sync every business call
Are you using a phone in the office? Stay on top of all your work calls and contacts with Flowace call tracker and never miss out on minutes again.
Rule-based call tracking
Your work contacts can be tracked by setting call tracking rules and linking them to projects. As soon as Flowace time tracker receives a call, it automatically assigns it to the appropriate project. You don’t need to remember any call history to track every billable minute anymore.
End-to-end call privacy
Tracking your work calls should never compromise your privacy. By filtering out your work contacts, Flowace will track only work-related phone calls instead of any private ones.
Frequently asked questions
Below are some common questions from our customers that may very well give you the answer you are looking for.
How do I sync business calls into my activity dashboard?
Flowace tracks business calls automatically through its mobile application after it’s installed on every employee’s phone. Unlike manual call logging, Flowace tracks the duration of business work calls and automatically assigns them to the respective project you have been assigned for. This further gets reflected on both the employee and the team leader’s activity dashboard.
How does call tracking work?
- After installing Flowace into your mobile device, categorize your contacts into Classified, Unclassified, personal, and WhatsApp calls.
- Set call tracking rules accordingly, and Flowace will link them to projects.
- On receiving a call, the Flowace time tracker automatically assigns it to the appropriate project.
- The employers get notified accordingly, while employee timesheet data gets updated on their work calls.
Will Flowace track my phone calls?
Flowace values employee privacy more than anything. It does not track calls and simply records the duration of those calls only which the employee has categorized as work calls.
Is it legal to track the calls of employees?
For the business side, The most common legalities attached to time tracking are varying according to set requirements for every organization and purpose.
Traditional requirements for legal time tracking are- taking the consent of employees before monitoring time, issuing a notice of their intent for tracking phone calls, and additionally implementing safeguards to protect personal space for the employees. Flowace believes in all of these as pertinent measures that business leaders can take to ensure the safety, trust, and overall privacy of their employees, thereby promoting a safe space.
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