13 Top BPO Companies In The Philippines In 2024

BPO Companies Philippines – Businesses have maintained a strong presence in the Philippines. As one of the fastest-growing economies in the ASEAN region, it offers many advantages. 

The Philippine Enterprise Zone Association (PEZA) reported that the country has approximately 788 registered BPO companies. Their BPO industry is an economic powerhouse, pumping nearly $30 billion into the economy annually and providing livelihoods to 1.3 million Filipinos across 1000 companies. 

Notably, the top BPO companies in the Philippines today account for 9% of the country’s GDP, driving economic prosperity, according to Microsoft (2022). Despite that, the I.T. and Business Process Association of the Philippines (IBPAP) reported that the market’s revenue grew by 10.3% to $32.5 billion in 2022. 

And it will continue to grow shortly.

Top BPO companies in the Philippines

There is some synonymy when discussing the Philippines and the BPO sector. The exponential market potential in the region is quite staggering. While we’re talking about it, let’s explore some of the top BPO companies in the area.

The following are the leading Philippine BPO firms that have maintained their competitive edge since the end of the 20th century. The top 13 of them are;

1) Accenture Philippines

With over 35 years of establishment in the Philippines, Accenture has solidified its position as a leading I.T. company. Servicing more than 1000 clients globally, it has a workforce exceeding 79,000 employees dedicated to delivering complex technology-based solutions and outsourcing capabilities.

Specializing in technology and digital intelligence services, Accenture caters to various industries such as communications, media technology, financial services, health, public service, and retail. 

The company’s commitment to fostering an inclusive, diverse, and nurturing work environment has garnered recognition as a ‘Best Place to Work in Asia’ and beyond. Accenture reflects its dedication to employee well-being and professional growth with consistency and cadence.

Visit their website: https://www.accenture.com/ph-en 

2) Teleperformance Philippines, Inc

Teleperformance Philippines remains at the forefront of the global digital business services landscape by balancing technology with human empathy and driving digital transformation through technology, analytics, and process excellence.

Teleperformance Philippines Inc., a subsidiary of the French multinational, has been a critical player in the Philippine BPO landscape since its inception in 1996. 

With a workforce exceeding 410,000 employees spread across 22 centres in Manila, Antipolo, Baguio, Bacolod, Cebu, and other cities, it stands as a sought-after provider of customer experience services. Specializing in digital business solutions, Teleperformance Philippines ensures consistently positive customer interactions through reliable, flexible, and intelligent approaches. 

Visit their website:https://www.teleperformance.com/en-us/locations/philippines-site/philippines/

3) Foundever Philippines

Born out of Sitel’s acquisition of Sykes Enterprises for $2.2 billion in 2021 and its subsequent merger in 2023, Foundever represents a significant force in the global customer experience solutions market. 

With a presence in over 14 locations across Metro Manila, Baguio, Tarlac, and Palawan, they have a workforce of more than 42,000 associates. Foundever has bagged many awards for its exceptional work in the field, including the top 100 (#32) highest-rated CEOs of 2023.

Foundever offers a comprehensive suite of services, including customer service, technical support, back-office operations, and sales. They serve diverse industries and brands, focusing on delivering exceptional customer experiences (CX) across multiple channels. 

Visit their website: https://foundever.com/ 

4) JP Morgan Philippines

JP Morgan plays a significant role in the country’s financial landscape, with a presence in the Philippines dating back to 1961 as a representative bank and evolving into a fully integrated franchise in 2020. 

JP Morgan serves large corporations, governments, institutions, and small to medium-sized businesses across the Philippines. While services mainly include corporate & investment banking, commercial banking, equity sales & trading, treasury services, and global service centre operations

JP Morgan prioritizes technology, analytics, and local knowledge regarding sovereignty. It is committed to offering creative financial solutions and promoting the region’s socioeconomic development.

Visit their website: https://www.jpmorgan.com/PH/en/about-us 

5) IBM Philippines

IBM, a pioneer in the technology industry, has been operating in the Philippines since 1937, making it one of the oldest multinational technology companies in the country. 

With headquarters in Quezon City and additional offices in Cebu and Davao, IBM offers a broad spectrum of services, including consulting, software, infrastructure, and global business services. 

For over 65 years, it has served diverse industries such as banking, telecommunications, manufacturing, and government. IBM anchors its deep industry expertise, global reach, and commitment to innovation to deliver tailored solutions that drive business transformation and growth in the Philippines and beyond.

Visit their website: https://www.ibm.com/planetwide/ph/ 

6) Cloudstaff Philippines

Established in 2005, Cloudstaff has rapidly emerged as a leading BPO provider in the Philippines, employing over 10,000 staff across its 10 offices nationwide. 

Cloudstaff provides a broad range of services, focusing on offshore staffing. These services include digital marketing, software development, travel & tourism, administrative assistance, and more. 

Additionally, for the last three years (2021, 2022, and 2023), we have been honoured with the HR Asia Award, “HR Asia Best Places to Work.” 

Through its proprietary technology tools, such as Cloudstaff Academy, Cloudstaff streamlines recruitment, onboarding, and management processes, ensuring efficient operations and high-quality service delivery. 

Continually innovating and driving success for its clients in the worldwide outsourcing industry, Cloudstaff emphasizes technology, training, and cultivating an enthusiastic community.

Visit their website: https://www.cloudstaff.com/ 

7) Cognizant Philippines

Cognizant, since 2009, has grown to be a significant force in the Philippines, holding to the belief that “engineers modern businesses.” 

They provide a comprehensive range of services, including application services, business process services, consulting, and I.T. infrastructure services.

Using technology and a consultative approach, Cognizant delivers tailored solutions that address clients’ needs and drive business transformation. With a focus on industry expertise, innovation, and quality, Cognizant remains committed to helping clients navigate the digital age and achieve their business objectives.

Visit their website: https://www.cognizant.com/ph/en 

8) Capgemini Philippines

Capgemini is a French multinational information technology company and a global consulting and digital transformation services leader. They have been operating in Manila and Cebu, Philippines, for several years, focusing on delivering value-added solutions to clients across various industries. 

Capgemini serves many clients, from multinational corporations to local businesses. Using far-out technologies such as artificial intelligence, data analytics, cloud computing, and cybersecurity, Capgemini assists clients with digital transformation and accomplishes their business goals.

Capgemini is also committed to corporate social responsibilities in the region. It engages in initiatives like skills development, promotes diversity and inclusion, and supports local communities to foster economic growth and social development.

Visit their website: https://www.capgemini.com/ 

9) Office partners360 Philippines

OP360 is a leading BPO firm offering a comprehensive suite of services, including customer support, technical assistance, back-office operations, and virtual assistant services.

The company boasts a diverse workforce comprising skilled professionals adept in various domains to meet the diverse needs of its clientele, spanning industries such as e-commerce, telecommunications, healthcare, and technology.

Top-notch service delivery is Officepartners360’s forte. Their dedication to fostering a culture of success for clients and employees has earned them a place in some of the most prestigious awards in the world. 

Using its expertise in customer relationship management (CRM), process optimization, and seamless technological integration to improve efficiency and productivity.

Visit their website: https://www.op360.com/ 

10) Genpact Philippines

Genpact is a premier global professional services firm specializing in digital transformation, technology, and business process management. It offers various services encompassing finance and accounting, supply chain management, procurement, I.T. services, and customer experience management.

They have a significant presence in the Philippines and have operated multiple delivery centres across Bataan and Manila since 2006. These centres house thousands of skilled professionals catering to diverse functions and industries.

Genpact serves clients from varied sectors, such as banking, insurance, healthcare, retail, and manufacturing. Genpact Philippines is committed to delivering value-added solutions that foster operational excellence and propel business growth. 

Visit their website: https://www.genpact.com/ 

11) SixEleven Global Services, Philippines

Started in 2005, SixEleven is a distinguished BPO company offering comprehensive outsourcing solutions, mainly in customer service, technical support, sales and marketing, data entry, administrative support, etc.

SixEleven Global Services operates in Manila and other desirable areas in the Philippines region. As an outsourced call center provider, they put your clients first and strive to respond to their questions, concerns, and orders as quickly as possible to provide them a first-rate experience with your business.

Moreover, they boast a workforce of skilled professionals proficient in communication, problem-solving, and technical skills to deliver exceptional service across various industries.

Visit their website: https://www.sixelevenbpo.com/ 

12) Remote Employee Philippines

With a combined 50 years of business and outsourcing experience, Remote Employee was founded in 2020 in the Philippines. They have two offices in the Philippines besides their main office, which is near Chicago.

Remote employees help companies of all sizes uncover excellent talent more creatively and efficiently while cutting operating costs. Enabling businesses of all sizes to quickly and easily connect to the global workforce. And help them develop and scale more rapidly than they could using conventional methods.  

Visit their website: https://remoteemployee.ph/ 

13) Sutherland Global Services Philippines Inc

Sutherland Global Services Philippines Inc. provides analytics, business process transformation, customer engagement transformation, digital transformation, and Google Cloud content moderation services.  

The firm also provides cutting-edge PaaS (Platform as a Service) solutions like;

• Sutherland Anywhere
• Sutherland Conversational AI
• Sutherland Connect
• Sutherland Mobility

The company has a diverse workforce of thought, experience, and background and is committed to providing an equal-opportunity work environment. Sutherland Global Services Philippines Inc. has offices in many locations throughout the Philippines.

Visit their website: https://www.jobs.sutherlandglobal.com/philippines 

Other BPO companies In the Philippines

Other prominent BPO service providers in the Philippines with their specializations are:

1. DOXA7: Multilingual customer support and technical assistance.
2. Infinit-0: healthcare, finance, and digital marketing services.
3. Outsourced: Contact centre, back-office, and creative services.
4. Digital Minds: Content moderation, data entry, and virtual assistance.
5. TTEC: Customer support, sales, and technical assistance. 

Why should you outsource services to the Philippines?

Outsourcing in the Philippines is the right choice because;

• High proficiency in English: Benefit from the proficiency of 88% of excellent English speakers, facilitating seamless communication and enhancing collaboration with global partners.
• Cost-Effective Solutions: Avoid labour arbitrage costs by partnering with local firms for end-to-end project management, from recruitment to customer service, ensuring cost efficiency and quality delivery.
• Diverse and Entrepreneurial Culture: The Philippines is renowned for its diversity and entrepreneurial spirit, fostering a culture of business innovation. As a gateway to Southeast Asia, it provides access to a specialized and skilled workforce, enhancing service quality and innovation.
• Strategic Location: Situated strategically, the Philippines is a bridge to Southeast Asia, offering clients access to a vibrant market and diverse talent pool for enhanced business opportunities and growth potential. 

Based on the World Economic Forum’s (WEF) Global Competitiveness Index, the Philippines also improved its ranking across four transport infrastructures. 

• Strong Government Support: The Philippine government actively supports the BPO industry, providing infrastructure and favourable regulations.

What services are being outsourced in the Philippines?

The Philippines has long been the top choice for offshore outsourcing worldwide. In Southeast Asia, the Philippines leads the BPO market. The country outsources a wide range of corporate services. Among the countless, select few are;

1. Customer Service: Providing comprehensive support through voice, chat, email, and social media for tasks like order processing, product inquiries, technical assistance, and complaint resolution. The Philippines boasts the largest BPO segment, ensuring efficient and effective customer interactions.

2. Back-Office Operations: Handling essential administrative tasks such as data entry, accounting, bookkeeping, payroll processing, and human resources management. Companies benefit from the Philippines’ cost-effectiveness and highly skilled workforce in these areas, allowing them to streamline operations.

3. Sales & Marketing: Conduct targeted sales and marketing activities, including lead generation, telemarketing, appointment setting, and email marketing. Companies can execute successful campaigns and expand their reach with the Philippines’ vast talent pool and cultural alignment.

4. I.T. Services: Offering a range of I.T. solutions, including software development, web development, application maintenance, and management. With a rapidly growing talent pool at competitive rates, the Philippines is an attractive destination for outsourcing I.T. projects.

5. Content Creation: Meeting diverse content needs such as writing, editing, translation, graphic design, and video editing. Companies find value in outsourcing content creation to the Philippines due to its skilled workforce and cost-effective solutions, which enhance their brand presence and communication strategies.

6. Animation & Game Development: Tapping into the Philippines’ thriving animation and game development industry for projects requiring creative expertise. Filipino studios offer a combination of creative talent and cost-effectiveness, making them a preferred choice for outsourcing animation and game development tasks.

7. Healthcare BPO: Providing crucial healthcare support services, including medical transcription, coding, and billing. Companies benefit from the Philippines’ skilled healthcare workforce and cost-effective solutions, ensuring accuracy and efficiency in healthcare-related processes.

8. Research & Development: Outsourcing research and development tasks such as data analysis, market research, and clinical trials. Accessing a diverse talent pool in the Philippines enables companies to innovate and stay competitive while potentially reducing research costs.

9. Finance & Accounting: Outsourcing financial tasks such as bookkeeping, tax preparation, and financial analysis to skilled professionals in the Philippines. Companies use the country’s competitive rates and expertise to maintain financial integrity and compliance.

10. Legal Services: Entrusting legal tasks like document review, contract drafting, and legal research to skilled professionals in the Philippines. With competitive rates and a strong legal workforce, companies can ensure legal accuracy and compliance while focusing on core business activities.

Future trends in the Philippines BPO industry 

Following the COVID-19 pandemic, BPOs were in high demand. As a result, remote work has become more and more common. 2020 saw Quezon City surpass income benchmarks and emerge as a significant economic force in the country. 

The market for business process outsourcing, or BPO, grew at a compound annual growth rate of 9.1% from 2022 to 2030, reaching almost $246 billion in 2021. As a result, the BPO business may see high future trends in ;

• Integrating greater technology 

According to PITON-Global CEO Ralf Ellspermann, “[The Philippines BPO industry] is poised to play a pivotal role in driving this exciting new era of e-commerce.“

The new era concerns AI, Virtual Reality (VR), and Augmented Reality (AR) in e-commerce. 

The BPO sector continues to lead in adopting advanced technologies like automation, artificial intelligence (AI), and machine learning (ML). These technologies enhance productivity by allowing BPO professionals to focus on complex tasks while automation handles routine operations. 

• Demanding specializations

BPO firms are moving towards niche specializations to stand out in a competitive market. Instead of offering generic services, they’re tailoring their expertise to specific industries such as healthcare, finance, and legal services.

• Cybersecurity measures

 With rising cyber threats, BPO companies prioritize robust cybersecurity measures to protect client data. Advanced encryption, multi-factor authentication, and regular security audits are implemented to safeguard against potential breaches.

Conclusion

The future is fortunate, with over 1.5 million jobs projected to be created by 2023. This surge in employment demand underscores the need for flexible work arrangements, and the ever-evolving need to embrace hybrid work structures. 

The modern workforce demands freedom to balance personal commitments and career aspirations while meeting work obligations.