Online Media Cafe – Flowace wins Best Workforce Automation Tool For BPOs

Mumbai : It was an evening of celebrations when the who’s who of the BPO sector descended to honour the best in the industry. Flowace, a productivity and billing management platform was bestowed with the Best Workforce Automation Tool for BPOs Award, at the 11th edition of the BPO Innovation Summit held at ITC Maratha.

IT professionals and innovators were awarded for their exemplary work in the field of automation. The BPO industry is undergoing a transformation and developments in AI and ML have put a spotlight on the productivity and value addition that they can offer their clients as technological changes have forced them to rethink their business models.

Tarun and Varun Kodnani, the visionary two co-founders of Flowace received the award to thunderous applause from head honchos in the BPO and allied industries. The award is a validation of their efforts in creating a workforce automation tool based on AI that improves productivity and eliminates bias that would have crept in with human intervention.

Elated on being recognized by industry leaders and peers who represent the IT and BPO industries, Varun Kodnani, Co-Founder, Flowace said, “This award is a testament that we have contributed to the growth of the BPO industry. We are at the forefront of crafting solutions that automate and eliminate various manual functions in this industry. This sector works on tight margins and there is a need to optimize the workflow and assign tasks based on project requirements. Our technology has been adopted by various BPOs. We plan to scale up to meet challenges across a diverse set of clients and industries.”

Tarun Kodani, Co-Founder further adds, “Our platform also helps BPOs improve their efficiency by 35% in a span of three to six months of implementing Flowace. BPOs have been on the verge of many disruptions as many medium to large-scale IT companies are also building sizable businesses. Technology adoption is possible only when all the stakeholders feel that their work is measured, and analyzed to use the same for up-skilling for the growth of the employees in turn the growth of the company.

The best thing in any technology adoption is, how simple is your tool, which is where we have excelled and doing well and major corporates across the service industry including BPM services corporates are adopting our tool at a scale across their organizations.”

Flowace is a leading player in developing workforce automation tools in the BPO industry. Its software accurately tracks employee efficiency and helps in re-assigning tasks to increase productivity. It maximizes billable hours and shores up profitability for BPOs.

Successful BPOs pride themselves on helping clients reduce costs by increasing productivity and early adoption of AI and ML. Digitalization is transforming the growing BPO industry and Flowace helps companies look at investing in productivity tools to enable efficient workflow management and also provide employees with work-life balance and reduce attrition.