IT Services

Turn untracked hours into billable utilisation

Flowace maps automatic, tamper-proof tracking to the metrics services delivery runs on: billable and project utilization, delivery margin and idle time, across every project code.

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Companies running on Flowace

Use cases

Manage the metrics that decide delivery margin

Every untracked hour is a margin you can't bill. Flowace makes utilisation, project margin and idle time measurable.

Billable utilisation

Turn untracked hours into billable, project-mapped time

Hours slip between tickets and tools and never reach a timesheet. Flowace captures every hour and maps it to the project, so billable time stops leaking.

Every hour captured automatically, with zero manual entry
Time mapped to the right project and client code
Recover billable hours that never reached an invoice

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Delivery margin

See margin at the project level, not just the P&L

Spreadsheets show margin only after a project closes. Flowace scores utilisation live, so you see which engagements earn and which quietly erode.

Project and team utilisation scored in real time
Spot margin erosion before a project closes
Compare delivery cost against billable output per code

Bench & capacity

Make bench time into redeployable capacity

Bench time shows up in finance reports weeks too late. Flowace shows allocation live, so you redeploy idle engineers before it eats delivery margin.

Bench, allocation and utilisation visible per person and team
Idle capacity surfaced as it happens, not at month-end
Forecast who frees up next, so you staff the next deal on data

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Secure by default

Built to clear a security review, certified to prove it

Flowace is certified to the standards procurement checks for, with encrypted, tamper-proof records, so "is it secure?" gets answered with documentation, not assurances.

SOC 2 Type II, ISO 27001, GDPR compliant and HIPAA ready
Data encrypted in transit and at rest
Tamper-proof logs that hold up in a client billing dispute

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Find the margin leaking from your projects in 30 days

Most services teams surface unbilled hours in the first quarter.

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Integrations

Slots into your existing stack

Flowace connects to your project, HRMS, payroll and communication tools, so utilisation data flows into the systems your delivery leaders already use.

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Darwinbox

Freshteam

Keka HR

Asana

Google Meet

Microsoft Teams

HR One

Dropbox

50+ more

Case studies

What delivery teams recovered with Flowace

Real outcomes, no new headcount: 12.7% billable growth at one team, ₹2.13Cr in monthly idle cost surfaced at another.

Knowcraft

Analytics & data services

How Knowcraft grew billable hours 12.7% with zero new hires

+12.7%: billable hour growth, no new headcount
₹2.37Cr: recoverable billable capacity surfaced

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How a B2B Data Platform Found Costs 46% Higher

Data Intelligence Firm

AI SaaS

How a data platform found its unit costs running 46% higher

+46%: real contact cost, above every estimate
35%: of approved tool hours, background noise

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How AM2PM lifted activity rates from 75.1% to 84.9%

AM2PM Support

BPO

From 24.9% to 15.1% idle, quarter after quarter

₹9.95L monthly idle cost surfaced
96 agents tracked, no data gaps

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Frequently asked questions

About the IT, ITES Industry

How does Flowace know which hours are billable versus non-billable?

Flowace captures activity automatically and maps it to the project and client code it belongs to, then classifies time as billable, non-billable or idle.

Will this work for hybrid, remote and contractor delivery teams?

Yes. Tracking runs the same way whether someone is in-office, remote or a contractor, so utilisation is measured on one consistent basis across every team.

Will my engineers have to fill in timesheets?

No. Capture runs silently in the background, so there are no timesheets to chase and nothing for delivery teams to fill in. Leaders get utilisation and idle-time data without adding overhead to the people doing the work.

Does it connect to the tools we already run, like Jira and Asana?

Flowace connects to your project, HRMS, payroll and communication tools so utilisation data flows into the systems your delivery leaders already use, and Active Directory and HRMS sync keep rollout clean. Confirm the specific connectors you need are live before you commit.

We have sensitive client data. Where does ours live and who can see it?

Data is encrypted in transit and at rest, held to SOC 2 Type II and ISO 27001 standards, and access is controlled, with logs kept tamper-proof so they hold up in a billing dispute. For specifics on hosting region, retention and access roles, the security overview is the source to confirm against before signing.