Cookie Notice

Thank you for visiting https://flowace.ai/. This Cookie Notice outlines how we use cookies and similar technologies to improve your experience on our Flowace Platform. By continuing to use the Licensed Software, you consent to our use of cookies as explained in this notice.

Capitalized terms used but not defined in this notice have the meaning given to them in the Terms of Service and Privacy Policy.

1. INTRODUCTION

Flowace Technologies Private Limited (hereinafter referred to as “Flowace” “We”/ “Us”/ “Our”) operates the Flowace Platform. We are the data controller for the information we collect via cookies and other technologies. 

We collect information to provide you with seamless, personalized, and efficient user experience across our website, apps, and other online services through automated data collection tools such as cookies, web beacons, and other device identification technologies for a number of purposes, including authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services. You can read more about the types of cookies we use and how you can exercise your choices below. 

2. WHAT ARE COOKIES?

Cookies are small data files that we store on your browser, computer, or other device(s). These cookies help us remember your preferences, track your visits, and offer personalized content.

Types of Cookies based on who sets them are as under:

Cookies	Who sets them
First-party cookies	Flowace
Third-party cookies	External entities on our behalf, such as advertisers or data analytics providers.

Types of Cookies based on how long they last:

Cookies	Time duration of storage
Session cookies	Only while the browser is open
Persistent cookies	Remain stored even after the browser is closed for future recognition of device during browsing session

3. TYPES OF TOOLS WE USE

Like other companies, apart from cookies, we use other technologies to enhance user interaction with our Flowace Platform. Here’s a breakdown of the key technologies:

Technology	Description
Cookies	Small text files stored on your device that uniquely identifies the device
Pixel Tags (Beacons)	Small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner.
Local Storage	A storage area on your browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache)
Software Development Kits (“SDKs”)	Tools used in mobile apps to track user interaction with the app and information about the user device and network information.

4. HOW WE USE COOKIES?

Flowace uses cookies to enhance security, improve functionality, and personalize your experience while using our services.

Purpose	Details
Service Optimization	Cookies help us operate web and desktop-based services efficiently, enhance user experience, and analyze service usage.
Personalized Content	We use cookies to understand user behavior and display relevant content related to our services.
User Preferences	Cookies store user preferences, such as language settings, to tailor services to individual needs.
Device & Web Analytics	Cookies help differentiate between mobile and desktop users and assess the effectiveness of various web pages.

5. COOKIE USAGE AND DATA COLLECTION POLICY

We value your privacy and are committed to providing a transparent experience regarding the data we collect. When you interact with our Licensed Software and our website, we collect certain information to enhance your user experience and provide tailored services. The information we store may include:

5.1 Licensed Software

User ID: Used to retrieve other details such as email, name, role, settings, and preferences.

5.2 Website

Contact Information: Allows users to contact us with questions or concerns.

Consent: We request your consent to place cookies on your browser.

Opt-out: Users can opt-out of cookie usage by adjusting their browser settings or preferences.

Change Preferences: Users can change their cookie preferences at any time.

Search History: We may store the pages you visit to better personalize your experience.

Chat Data: We store data from any chat interactions for support purposes.

By using our Licensed Software and website, you consent to the use of cookies in accordance with this notice. You also have the option to accept or deny cookies at any time through this notice on our website.

6. WHY DO WE USE COOKIES?

We use cookies to enhance your experience on Flowace. Here’s how cookies help us:

Purpose	Description
Essential Cookies	Required for the core functionality of the Flowace Platform (e.g., login, security).
Performance Cookies	Help us monitor how users interact with the Flowace Platform to optimize performance and troubleshoot issues.
Preference Cookies	Store your preferences (such as language) to personalize your experience each time you visit.
Advertising Cookies	Used to deliver more relevant advertisements and measure the effectiveness of our marketing efforts.
Analytics Cookies	Track user behavior to help us improve the user experience and performance of the website or software application.

7. MANAGING YOUR COOKIE PREFERENCES

You are in control of your cookie preferences. Here’s how you can manage them:

7.1 Initial Setup

Upon your initial visit to our website, you will be presented with a prompt to either accept or deny the use of cookies.

7.2 Update Preferences

You may modify your cookie preferences at any time by revisiting the prompt. However, please note that the only available options are to either accept or deny the use of cookies.

7.3 Browser Settings

Most web browsers allow you to manage cookies. You can block or delete cookies via your browser settings. Here’s a quick guide for some common browsers:

Browser	Instructions
Google Chrome	Go to Settings > Privacy and Security > Cookies and other site data.
Mozilla Firefox	Go to Settings > Privacy & Security > Cookies and Site Data.
Safari (Desktop)	Go to Preferences > Privacy > Manage Website Data.
Safari (Mobile)	Go to Settings > Safari > Privacy & Security > Block All Cookies.
Android	Open Chrome > Settings > Privacy > Clear Browsing Data > Cookies, Site Data.

If you’re using a different browser, refer to the help section of your browser.

Certain browsers (such as Safari, Firefox, or Internet Explorer) allow users to send a “Do Not Track” signal. As of now, there is no industry-wide standard for how websites should respond to this signal. Therefore, we do not currently respond to “Do Not Track” requests.

If we start responding to “Do Not Track” signals in the future, we will update this notice accordingly.

8. CHANGES TO THIS NOTICE

This Cookie Notice may be revised or updated periodically to reflect changes in applicable technologies, industry practices, legal requirements, or other relevant factors. In the event of significant changes, we will notify you through the software application or website to ensure you remain informed. We encourage you to review this notice regularly to stay informed of any updates.

9. LEARNING MORE ABOUT COOKIES

For more information about cookies and how to manage them, you can visit general resources like All About Cookies. We also recommend checking your browser’s settings for options on managing or disabling cookies. Additionally, you may want to stay informed about data protection practices/laws and understand your rights regarding personal data and privacy.

10. NEED HELP?

If you have any questions regarding our use of cookies or require assistance in managing your preferences, please feel free to contact us at [email protected].