Workforce Productivity Platform

Reports that already know your team.

Eight pre-built reports ready for productivity, time, attendance, and projects. Customize dashboards per role. The reports stay current because the platform already tracks the data.

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How it works

From raw data to decisions, in five steps.

A reporting layer tuned for the real questions managers ask each week.

1

Step 1: Open a pre-built report

Eight reports, ready out of the box.
- Workforce Activity, Timesheet Summary, Web and App Usage
- Task and Subtask, Timeline View
- No setup required, just enable
2

Step 2: Customize the dashboard

Widgets per role, not per platform.
- Add, remove, reposition widgets
- Per-role views for managers, ops, finance
- Save and share custom layouts
3

Step 3: Slice by team, shift, or project

Cut the data the way your business runs.
- Per-team and per-member breakdowns
- Shift-aligned data for operations teams
- Date range filters for any view
4

Step 4: See what others can't

Same data, every angle.
- Productivity reconciled against time tracked
- Attendance reconciled against actual work hours
- Project costs against billable hours
5

Step 5: Export when you need to

CSV or Excel, no enterprise tier required.
- One-click CSV and Excel export
- Send to BI tools or finance systems
- Available on every report

All features

Every capability in Reports and Dashboards.

Everything you need to surface the right view to the right person, at the right cadence, in the right format. Pre-built for the common patterns, configurable for everything else.

Customizable Dashboard Widgets

USP

Add, remove, and reposition widgets to build the dashboard your role actually needs.

A reporting layer your operations team won't outgrow.

Drag-and-drop widget arrangement, no admin required
Per-role views: managers, ops, finance, HR all configure their own
Save and share custom layouts across teams
All widgets reflect shift-aligned data automatically

Workforce Activity Report

Daily and monthly view of attendance, productive hours, away time, and project time per member, with CSV export.

Timesheet Summary Report

Project-level timesheet rollup for billing reconciliation.

Other Features

Web and App Usage Report

Detailed app and website usage export by user, team, and date range.

Task and Subtask Report

Task-wise or member-wise project detail report.

Timeline View

Visual timeline of daily activity patterns for any team or member.

Shift-Aligned Data Across Widgets

All widgets reflect shift-specific data for per-shift comparisons.

Exportable Reports

Export any report as CSV or Excel. No enterprise tier required.

Built for your industry

Four industries deliver these reports to their clients. One doesn't.

BPO, healthcare RCM, IT services, and KPO ops all send reports out to clients as part of their operating model. Legal keeps reports inside the firm. The format, cadence, and consumer change accordingly

Healthcare

One dashboard your billing team and your client both trust
What this industry watches for
- Coder output
- Payer mix
- Denial rate by shift
RCM ops lead + client billing director
Denials by encounter type, coder throughput by shift, payer AR aging, one view you run on and clients expect.
IT Services

Delivery visibility your clients ask for before you offer it
What this industry watches for
- Billable hours
- bench ratio
- SOW burn rate
Engagement manager + client stakeholder
Delivery managers get the ops view; clients get the progress view, from the same data.
Accounting / KPO

Engagement health visible before the partner meeting, not during it
What this industry watches for
- WIP aging
- preparer utilization
- filing pipeline
Lead + senior manager
WIP aging, utilisation against seasonal targets, and pipeline status, surfaced before the critical moment.
Legal

Matter economics visible to the firm. Invoice visible to the client.
What this industry watches for
- Matter margin
- timekeeper mix
- WIP exposure
Managing partner + finance director
Clients see what they're billed; partners see what it costs to get there.
BPO / Call Centers

The report your client reads before deciding to renew
What this industry watches for
- SLA attainment
- productive hours
- QA scores
Client success lead + ops director
SLA by LOB, productive hours against contracted FTE, QA by campaign, the MBR pack, straight from ops data.

Ready to see every angle of how your team works?

Free 7-day trial.

No credit card required.

Live in under 5 minutes.

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There's more your team can do with Flowace.

Productivity Insights

App and website tracking, productivity ratings, dashboards. See where every hour of work actually goes.

Automatic Time Tracking

Project hierarchy, billable hours, automatic timesheets. Track claims, matters, sprints, or cases.

Employee Monitoring

Silent or interactive monitoring per team. 1-second activity logs. Monitor work without losing employee trust.

Workforce Management

Attendance, shifts, leaves, expenses, and approvals. Run workforce ops from one place.

See all features

Resources

Read up before you decide.

Blog

Measuring Call Center Agent Productivity

Key Takeaways: Calls per day is an outdated productivity metric. It measures activity, not impact, and fails to reflect the complexity of modern call…

Blog

How to Use Employee Monitoring Data for Performance Reviews

Key Takeaways: Employee monitoring data is a signal, not a verdict: Logs and metrics provide scale and consistency, but they never explain intent, complexity,…

Compare

TimeDoctor vs Flowace: Which Should You Choose for Better Reporting Capability?

Timedoctor vs Flowace A thorough comparison of Flowace and Time Doctor should take into account a number of variables, including user reviews, cost, productivity boosts, software features, and the advantages and disadvantages of each program. Time Doctor Software Time Doctor is renowned for its robust tracking capabilities, offering detailed insights into how time…

Frequently asked

Everything else, answered.

What is Flowace Reports and Dashboards?

Flowace Reports and Dashboards is the consumption layer of Flowace's workforce intelligence platform. Eight reports cover the most common patterns: Workforce Activity, Timesheet Summary, Web and App Usage, Task and Subtask, Timeline View, plus three more focused on customizable widgets, shift-aligned views, and exports. All ready to enable, no setup required. Customizable Dashboard Widgets handle whatever your team builds beyond that.

Can I build custom reports or dashboards?

Yes. Customizable Dashboard Widgets let you drag, drop, add, and remove widgets to build the dashboard your role actually needs. Per-role views can be saved and shared. The pre-built reports cover the common patterns; the widget-based dashboards handle whatever your team builds beyond that.

Where does the data in the reports come from?

From the same activity, time, attendance, and project data that Flowace already tracks across the platform. No separate data integration. No reporting database to maintain. Reports stay current because the platform already captures the data they're built on.

Can reports be exported to BI tools or finance systems?

Yes. Every report exports to CSV or Excel with one click. No enterprise tier required. From there, the data flows into BI tools, finance systems, or wherever your stakeholders need it. API access is available for direct integration.

What does "shift-aligned data" actually mean?

Reports and widgets can slice data by shift schedules, not just by calendar dates. For BPO and operations teams running multiple shifts (early, late, night), this surfaces per-shift productivity, attendance, and activity comparisons that calendar-based reports miss. Configurable per team.

What's the difference between Productivity Dashboards and the reports listed here?

Same destination, different framing. Productivity Dashboards is what we call the productivity-specific views (productive vs. unproductive ratios, app/website breakdowns, daily and weekly productivity trends) when surfaced inside the Productivity Insights pillar. They live on this Reports and Dashboards page along with all other reporting capabilities. One canonical reporting layer for the whole platform.

Can dashboards be configured per role or per team?

Yes. Custom layouts saved per user, per team, or per role. Managers see manager dashboards. Operations teams see ops dashboards. Finance sees timesheet and billing dashboards. HR sees attendance and leave dashboards. Same data, different views.

Won't this just create dashboard sprawl?

That's the universal concern, and the reason eight reports ship pre-built rather than asking you to design from scratch. The pre-built reports cover the patterns most teams actually need; the customizable widget dashboards layer on top when a specific role or team needs a different cut. Start with the pre-built reports for the questions you ask weekly; ignore the rest. Configure custom dashboards only where the standard views don't fit. Most operations teams settle on three to five views they use regularly, not the full library.

Which industries use Flowace Reports and Dashboards?

BPO and call centers (real-time SLA scorecards on the ops floor, weekly client reports), healthcare RCM (daily night-shift ops scorecards, weekly throughput packs to onshore clients), IT services (sprint retrospectives for delivery teams, monthly project status for clients), accounting and KPO firms (Monday-morning partner dashboards plus engagement reports for KPO clients), and legal practices (weekly partner dashboards kept inside the firm). Four of those five send reports to clients; legal is the exception where reports stay internal.