Workforce Productivity Platform

Surface problems before they escalate.

Build custom no-code alerts in minutes. Plus five pre-trained alerts ready for burnout, missing hours, and productivity drops. Your hierarchy decides who hears about each.

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Free 7-day trial No credit card required 5-minute setup Dedicated onboarding

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How it works

From signal to action, in five steps.

A workflow tuned for catching problems before they become problems.

1

Step 1: Use what's pre-trained

Five built-in alerts, ready to enable.
- Low Productive Hours, Missing Hours
- High Away Hours, Late Start, Burnout
- Low Keyboard and Mouse Activity
2

Step 2: Or build your own

No-code custom alerts in minutes.
- Configurable trigger conditions per alert
- Threshold logic without writing code
- Configure once, applies across teams
3

Step 3: Cover every signal

Productivity, attendance, activity, time.
- Productivity drops, missing hours, away time spikes
- Attendance and activity events
- Combine pre-trained logic with custom conditions
4

Step 4: Route through your hierarchy

The right manager hears about each.
- N-level org hierarchy escalation
- Approver-absent fallback chains
- Manager and direct-report visibility
5

Step 5: Catch what shouldn't be missed

Inactive timesheet alerts and exception cases.
- Email notifications for inactive employees
- Configurable absence thresholds
- Catch payroll-affecting gaps before period close

All features

Every capability in Intelligent Alerts.

Everything you need to surface signals before they become problems, route them to the right people, and catch the cases that shouldn't slip.

AI Alert Builder

USP

Build custom no-code alerts in minutes, plus five pre-trained alerts ready to enable.

Patterns surfaced automatically. No threshold-setting, no rule-writing.

Five pre-trained alerts: Low Productive Hours, Missing Hours, High Away Hours, Late Start / Burnout, Low Keyboard and Mouse Activity
Custom alert builder with no-code threshold logic
Combines productivity, attendance, and activity signals
One alert engine across the entire Flowace platform

Hierarchy-Based Escalation

Route alerts through n-level org hierarchy automatically.

Inactive Timesheet Alerts

Email notifications when employees are inactive for N days.

Built for your industry

One alert engine. Five very different alert cultures.

A BPO ops floor expects dozens of alerts per shift. A managing partner wants two strategic ones a week. The engine is the same. The cadence and priorities are tuned for how your industry actually operates.

Healthcare

Alerts that follow the claim cycle, not the calendar
What this industry watches for
- Coding drops
- TAT breaches
- Payer SLA misses
Real-time during batch · Daily digest off-peak Fires before the denial lands, coding drops and SLA risk, timed to the claim cycle.
IT Services

Workforce alerts engineering teams will actually trust
What this industry watches for
- Utilisation gaps
- Bench idle
- Milestone risk
Weekly digest · Real-time for billing exceptions Team-level, not keystroke-level, utilisation and milestone risk before they hit margin.
Accounting / KPO

Know when engagement load is drifting before filing deadlines hit
What this industry watches for
- Preparer overload
- write-off risk
- turnaround slip
Daily busy season · Weekly off-season Calibrated to the cycle, flags preparers nearing capacity before turnaround slips.
Legal

Billable pace and matter health, without watching every hour
What this industry watches for
- Billable shortfall
- matter variance
- lock-up exposure
Weekly digest · Immediate for overruns A weekly read on where matters are drifting before clients ask.
BPO / Call Centers

Prompt intraday alerts before the shift ends
What this industry watches for
- Adherence breaches
- AHT spikes
- FCR drops
Real-time intraday · Shift-end summary By queue and campaign, floor managers get the window to act while it still matters.

Ready to surface problems before they escalate?

Free 7-day trial.

No credit card required.

Live in under 5 minutes.

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There's more your team can do with Flowace.

Productivity Insights

App and website tracking, productivity ratings, dashboards. See where every hour of work actually goes.

Automatic Time Tracking

Project hierarchy, billable hours, automatic timesheets. Track claims, matters, sprints, or cases.

Employee Monitoring

Silent or interactive monitoring per team. 1-second activity logs. Monitor work without losing employee trust.

Workforce Management

Attendance, shifts, leaves, expenses, and approvals. Run workforce ops from one place.

See all features

Resources

Go deeper on workforce alerts

Guide

Building an Employee Productivity Scorecard

Key Takeaways: A productivity scorecard replaces guesswork with evidence. Instead of relying on subjective impressions, you use a structured set of metrics to see…

Blog

Employee Idle Time Tracking Rules

Key Takeaways: Idle time tracking is not the problem. Poor configuration is: When you disable idle detection or stretch thresholds too far, you create…

Blog

Productivity KPIs and Metrics That Matter

In business, understanding how work gets done is as important as the work itself. Whether leading a startup or managing a large team, tracking…

Frequently asked

Everything else, answered.

What is Flowace Intelligent Alerts?

Flowace Intelligent Alerts is the alerting layer of Flowace's workforce intelligence platform. Two kinds of alerts ship: five pre-trained alerts cover the most common patterns (Low Productive Hours, Missing Hours, High Away Hours, Late Start / Burnout, Low Keyboard and Mouse Activity), and the AI Alert Builder lets you create custom alerts with no code by combining productivity, attendance, and activity signals.

Do I need to write rules or code to set up alerts?

No. The pre-trained alerts are ready to enable in minutes, no configuration required beyond turning them on. The AI Alert Builder uses a visual no-code interface for custom alerts. No threshold formulas to write, no rule books to maintain.

How does Hierarchy-Based Escalation work?

When an alert triggers, it routes to the right person based on your org hierarchy. The direct manager sees it first. If unresolved or if the manager is absent, escalation flows to the next level. Configurable per alert type. The same hierarchy you use for approvals.

What's the difference between Productivity Alerts and the AI Alert Builder?

Same engine, different surfaces. Productivity Alerts is what we call the alerts capability when it's surfaced inside the Productivity Insights pillar (focused on burnout, low productivity, missing hours). The AI Alert Builder is the underlying tool that lets you build any custom alert across productivity, attendance, and activity signals. Both run on /alerts-and-smart-notifications/.

Can alerts cover attendance and time tracking, not just productivity?

Yes. Alerts can be built across any signal Flowace tracks. Attendance gaps, missing timesheets, shift adherence issues, expense submission delays, billable hour shortfalls, late starts. The AI Alert Builder lets you combine signals across pillars in a single alert.

Are Inactive Timesheet Alerts the same as alerts in the AI Alert Builder?

Inactive Timesheet Alerts are a specific built-in pattern: email notifications when employees haven't logged time for N days. Configurable threshold. They run automatically once enabled. The AI Alert Builder can do similar things with custom thresholds, but Inactive Timesheet Alerts ship pre-configured for the common payroll-affecting case.

Where do alerts get delivered, email or in-app?

Both, plus Slack notifications. Email for managers and escalation chains. In-app notifications in the Flowace dashboard. Slack integration for teams that prefer real-time channel updates. Configurable per alert and per role.

Won't this just create more alert noise for my team?

That's the universal concern, and the reason cadence is configurable per alert. Real-time intraday alerts make sense for a BPO ops floor running on schedule adherence. Daily digests fit accounting busy season. Weekly strategic digests fit how partners at law firms actually want to consume alerts. The pre-trained alerts ship with sensible defaults; the AI Alert Builder lets you set thresholds and digest frequency to match how your team actually operates. Start with the alerts that protect your highest-stakes outcomes; ignore the rest.

Which industries use Flowace Intelligent Alerts?

BPO and call centers (real-time intraday alerts on schedule adherence and SLA risk), healthcare RCM (queue throughput and AR aging signals on a same-day cadence), IT services (capacity, burnout, and after-hours signals delivered weekly to delivery directors), accounting and KPO firms (engagement profitability and busy-season capacity, daily during the cycle), and legal practices (billable pace and matter staleness, weekly strategic digest). The same alert engine, tuned for very different alert cultures.