Enterprise-grade security backed by GDPR, HIPAA, ISO 27001 & SOC 2 compliance. Know more
Employee monitoring for BPO that proves output per seat
Flowace splits active from idle time by agent, shift and client account. Every hour attributable. Every SLA defensible.
- Free 7-day trial
- No credit card required
Trusted by teams at
Use cases
The four metrics behind your margin
Occupancy, shrinkage, adherence and cost-per-contact, measured from real activity instead of estimates.
Recover idle capacity
Cut shrinkage by costing idle time
Aux time and off-task browsing drain billable capacity your roster never shows. Flowace splits active from idle time by app and site, so shrinkage becomes a figure you can cost and act on.
- Active vs idle time captured automatically, to the second
- App and site categorisation shows where shrinkage is really going
- Idle cost expressed in real currency, ready for a client review
Benchmark every shift
Measure true occupancy, shift by shift
SLA targets stay guesswork until you know how long work takes per agent. Flowace scores output against logged hours, so occupancy and adherence show up shift by shift.
- Per-agent output scored against logged hours
- Real occupancy and adherence per shift, not a floor-wide average
- The activity layer behind your AHT and cost-per-contact numbers
PER-CLIENT ECONOMICS
Cost every contact, client by client
Flowace builds cost-per-contact and cost-per-seat from measured active time per client account, not assumed handle times across the floor.
- Per-seat economics broken down by client, process and shift
- Cost-per-contact built from measured active time, not assumed AHT
- Pricing and rate-card calls backed by activity you can show a client
Trust at scale
Tamper-proof data that holds up at 1,000+ agents
Flowace keeps raw, tamper-proof logs under SOC 2, with HIPAA and GDPR controls, so every team reads from one source of truth.
- Silent background capture, consistent and report-ready
- Raw activity logs that stand up to a client audit
- HIPAA, SOC 2 and GDPR-aligned controls for regulated industries
- Active Directory and HRMS sync for a clean rollout
See your idle cost in your first 30 days
Most contact centres find recoverable hours in the first quarter.
Book a DemoIntegrations
Slots into your existing stack
Flowace connects to your directory, HRMS, payroll and the workforce tools BPOs already run, so data flows into the places your leaders already check.
See All IntegrationsCase studies
What contact centres got back with Flowace
BPO shrinkage typically runs 30–35%, yet Flowace customers turned it into margin.
₹9.95L a month Without hiring an additional resource
- +14.6% More output. Same people. No additional headcount.
Even while scaling, Flowace helped us uncover 6,000 idle hours and boost activity rates from 75.1% to 84.9%.
₹3.33Cr/yr Annualised value of added active hours
- 93% Productivity floor during scale-up
Flowace gave us workforce data we could finally trust at scale, 93%+ productivity across 378 users, without reporting gaps or manual reconciliation.
₹2.13Cr Monthly idle cost surfaced for the first time
- 76× ROI on site visibility
The very first week with Flowace, we uncovered 35% idle capacity across 750 users, a hidden loss that was distorting delivery planning, utilization, and performance.
Frequently Asked Questions
About the BPO Industry
Yes. It reads activity at app and website level, so reading, waiting on a customer or working in your CRM counts as active. Idle is only logged when there is no meaningful input across work apps, and you can set the threshold per process.
Capture runs silently and reports on active versus idle time and output, not minute-by-minute watching. Most centres position it as a capacity and fairness tool, share the dashboards with the floor, and find agents accept it once occupancy is based on real data.
Yes. The agent runs quietly in the background and writes raw, tamper-proof logs, so accuracy stays consistent from 96 seats to several thousand across geographies, with every team reading from one source of truth.
The logs are raw and tamper-proof, so the active, idle and output figures trace back to captured activity rather than a manual summary. You can defend occupancy and per-agent output shift by shift in any SLA review.
Flowace syncs with Active Directory and your HRMS, so teams map automatically, and connects to the payroll and workforce tools BPOs already run. Most teams capture clean data in the first rollout and surface recoverable hours within 30 days.
Turn tracked time into profit
See it on your own data, free for 7 days.
Maximize Your Potential with Flowace!
Experience seamless time tracking and productivity enhancement like never before. Join the Flowace revolution and unlock your full potential. Start your journey to success today!”
